|Service Management without Limits|
helpLine is the comprehensive solution for your service management. No matter, whether you would like to introduce IT service management according to ITIL V3 or optimise service processes outside of your IT, helpLine offers a flexible software platform on the basis of newest technologies capable to be tailored individually to the requirements of your organisation. The comprehensive selection of standard processes within the helpLine process portfolio allows exceptionally fast implementation. Separating process logics from the technical basis of the software lets you trouble-freely extend your helpLine system and update to the latest version.
New: Field Service Management in the Cloud
Manage your field service with Serviceware – easily from the cloud and without large investements in hardware and implementation. Serviceware offers you automated planning of staff, route optimization and real-time tracking of work. Your mobile service staff can use their smartphones to access up-to-date schedules and assignments on the road.
Workforce Management with helpLine
In the current version helpLine introduces workforce management. With workforce management you can plan service projects directly in helpLine and award work orders to your service team. HelpLine supports you with workforce planning by graphically displaying availability and work load as well as a skill-based task distribution.
helpLine Process Highlight: