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Fast – individual - updatable |
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The successful interaction between the people in the service process decides about the success and the added value of a service organisation. And as manifold as the involved people as manifold are their demands to a service management software. helpLine thus offers various options for every step in the service process chain with an extensive process portfolio and the helpLine software platform with its numerous modules. Hence, as a service manager, you can always offer the best solution to your customers and employees.
helpLine offers your customers and employees the ideal solution for every step in the service process:
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With helpLine customers have a multitude of channels at their disposal, through which they can simply and quickly place their service requests.
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Service requests should be passed to the right service agent as soon as possible. helpLine supports a fast assignment with workflows and skill-based routing passing the request automatically to the right contact person. Unjustified requests can of course be rejected.
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helpLine provides the service agent with ideal preconditions for processing service requests ranging from a fast and intuitive user interface to incorporating internal and external knowledge data bases.
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The service process starts and ends with the customer, so that the customer's feedback always has to be incorporated when ranking the quality of the service.
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helpLine supports you with permanently measuring the service quality. This applies to real-time monitoring of KPIs as well as for trend analyses and evaluation reports.
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The helpLine process portfolio and its software platform are designed, so that your service management can be productive very quickly. Within a few days your organization will be able to accept and process service requests. Separating the process logic from the technological foundation of the software furthermore ensures that your investment into the individual customization of helpLine will be sustained whenever you update your system to a new version.