|Measuring Service Quality|
helpLine supports you with permanently measuring the service quality. This applies to real-time monitoring of KPIs as well as for trend analyses and evaluation reports.
KPIs in the helpLine ClassicDesk
Monitor your KPIs in real-time and ensure compliance with service level agreements with your customers.
helpLine DashBoard with Trend Analysis
Analyse trends in the quality of your service and take the necessary actions, at an early stage.
Evaluate your service requests and identify optimisation potential for your service processes.