ja_mageia

Efficiently organising the Service Life Cycle

helpLine offers a solution with intuitive operation with which you can plan and create your service offer easily and clearly arranged. The helpLine service portfolio management accompanies you through the entire life cycle of your service offer, from planning through operation down to termination of a service. helpLine is certified according to PinkVERIFY for supporting service portfolio management in the current ITIL version V3.

helpLine offers a multitude of functions for the service portfolio management:

• Service Pipeline
  All parties involved in the development process can learn with helpLine, which new services are currently scheduled.
• Service Catalogue
  Productive services out of the service portfolio are automatically offered in the service catalogue.
• Service Archive
  Services that were changed or terminated can still be viewed in the service portfolio.
• Linking with technical Services
  helpLine features a multi level service model that allows to assign the required technical resources of the Configuration Management Database (CMDB) as well.
• Operational Level Agreements
  Agreements made within the service organisation are documented as Operational Level Agreements (OLAs).
• Underpinning Contracts
  You can store contracts with external service providers as Underpinning Contracts (UCs).
• Service Costs
  helpLine evaluates costs, fees and possible earnings from the service provision and supports the comparison of scheduled and actual costs.
• Continuous Improvement
  Evaluation of the current service data in helpLine assists in reasonable further development of your service offer.

It lets you conveniently plan and enhance your service offer.