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With helpLine you organise your service offer in a clearly arranged catalogue. The solution is composed in a way that you can make your services transparent for the business. At the same time, the necessary technical data can be displayed. helpLine is certified according to PinkVERIFY for supporting service catalogue management in the current ITIL version V3.

The Functions of the Service Catalogue Management with helpLine:

• Detailed Display of the Service Offer
  With the helpLine service catalogue you can inform customers about your offer. You can show your services and its components as well as possible service levels and costs as detailed as necessary.
• Different Language Versions
  If required, you can publish your helpLine service catalogue in several language versions.
• Role-specific Views
  By defining business services and technical services helpLine supports user-specific, hierarchical views onto all IT services.
• Different Service Levels
  With helpLine you can easily define different levels such as gold, silver or bronze for your service offer.
• Service Life Cycle
  With helpLine you manage the entire service life cycle and distinguish, for example, between productive and scheduled or archived services. Service managers with special permissions can access all services independent of their life cycle status through the portfolio view.
• Individual Service Catalogues
  With helpLine you can display services in different views, e.g. only services booked for certain departments or those requiring a certain role in the business.
• Role-based Permissions and Tasks
  helpLine supports the definition of key roles such as service catalogue manager, service designer, service team manager, etc. with different access permissions. In addition, operational responsibilities such as e-mail service manager or relationship manager are respected as well.
• Service Catalogue Review
  With helpLine you organise workflow-based review processes for your service catalogue with different groups participating.
• Service Search
  The comprehensive search functions of helpLine let you find the currently needed service offers straightaway.
• Process Integration
  The helpLine service catalogue is completely integrated into the entire IT service management. Corresponding Configuration Items (CIs), subscribers, processes, service managers, etc. can be accessed directly.
• Reporting
  helpLine features comprehensive evaluation functions by means of which you can provide evidence of compliance with your service levels.

It lets you organise your services adjusted to the target groups and clearly arranged.