Process Overview

You can benefit from a helpLine solution very quickly and in all areas of the service process management. With the helpLine Standard and Professional Server we offer comprehensive solutions comprising certified processes out of the helpLine process portfolio:

No.	Processes		helpLine Standard Server	helpLine Professional Server	ITIL-certified Processes
1		Incident Management
2		Problem Management
3		Change Management
4		Service Asset & Configuration Management
5		Knowledge Management
6		Request Fulfillment
7		Event Management
8		Service Portfolio Management
9		Service Level Management
10		Service Catalogue Management
11		Release Management
12		Availability Management
13		Financial Management
14		Facility Management
15		Complaints Management
16		HR Job Candidates Management
17		Citizens' Service
18		Purchasing
19		Contract Management
20		Workforce Management