|Serviceware | Personal planning in the field via the cloud|
No matter whether you utilize Serviceware on-premise or in the cloud – you can administer Serviceware easily and safely and adapt to your backoffice systems
The administrator has little to do with Serviceware. The configuration of the system is easy and transparent. Already after a short time of instruction you will be able to consult the solution independently.
Different deployment scenarios
As required, you can apply Serviceware on-premise or in the cloud. And not matter whether the solution is running on one of your servers or you are using personnel planning as SaaS solution (Software-as-a-Service) for minimizing hardware costs: Serviceware is always easy and uncomplicated to operate.
Connecting the field service maintenance-free via app
Once a field service employee has his Serviceware app on the Smartphone, everything is running automatically. The app is designed such intuitively to allow every service technician to cope with it. Since the solution is automatically updated via the web, the administrator saves effort here as well.
Individual settings and authorizations
Serviceware has an own authorization system via which you exactly control the access to customer data and service order. So for example you ensure that certain employees may only access orders of a certain team.
Integration in your systems
Serviceware is designed that way to be capable of being easily integrated in existing backoffice systems. An own interface server controls the connection to a variety of order entry and accounting systems. So for instance you can transfer service orders of an existing customer consultancy system directly in Serviceware. Employees and customer master data can be integrated from existing systems as well. So you avoid double data maintenance and transmission errors. After completion of an order Serviceware transfers relevant data directly for invoicing.
Advantages of Serviceware for system administrators: