ja_mageia

No matter whether you utilize Serviceware on-premise or in the cloud – you can administer Serviceware easily and safely and adapt to your backoffice systems

Different deployment scenarios

As required, you can apply Serviceware on-premise or in the cloud. And not matter whether the solution is running on one of your servers or you are using personnel planning as SaaS solution (Software-as-a-Service) for minimizing hardware costs: Serviceware is always easy and uncomplicated to operate.

Connecting the field service maintenance-free via app

Once a field service employee has his Serviceware app on the Smartphone, everything is running automatically. The app is designed such intuitively to allow every service technician to cope with it. Since the solution is automatically updated via the web, the administrator saves effort here as well.

Individual settings and authorizations

Serviceware has an own authorization system via which you exactly control the access to customer data and service order. So for example you ensure that certain employees may only access orders of a certain team.

Integration in your systems

Serviceware is designed that way to be capable of being easily integrated in existing backoffice systems. An own interface server controls the connection to a variety of order entry and accounting systems. So for instance you can transfer service orders of an existing customer consultancy system directly in Serviceware. Employees and customer master data can be integrated from existing systems as well. So you avoid double data maintenance and transmission errors. After completion of an order Serviceware transfers relevant data directly for invoicing. 

Advantages of Serviceware for system administrators:

• Deployment scenario according to requirement
  You fully utilize Serviceware according to requirement as a cloud solution or in your computer center.
• Comfortable administration
  System administrators work in an easy and transparent way.
• Powerful authorization system
  Serviceware allows the administrator to assign dedicated authorizations.
• Easy integration
  Via an own interface server you connect Serviceware with your backoffice systems.
• Automatic updating
  The Serviceware app avails itself of updates of the Internet.

In the download area you will find further information about the optimized personnel planning in the field service using Serviceware.