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Serviceware makes controlling easier and more exact. The solution supports the controller with structured accounting data of the field service. Serviceware transfers all statements of the field service staff directly to your accounting system.

Prompt invoicing thanks to real-time data of the field service

Thanks to the Serviceware app your employees receive a full time registration for the Smartphone. General working hours as well as the time effort spent at the customers’ premises can be logged using the system and transferred to Serviceware in real-time. This helps you to reduce paper work and you can hand over all data relevant for invoicing to the backoffice systems without media disruption. So no service on the spot can get lost for invoicing and you can ensure a fast and correct invoicing of your services.

Additional charges under control

Even additional charges for services such as travel expenses or special expenses can be documented by your field service staff directly in the Serviceware app. So the accounting department has all data relevant for invoicing available at a central place.

Evaluating efficiency of services in the field

Service employees can document your services electronically via Serviceware in a really easy way. This makes efforts for administrative processing of visit reports in paper form unnecessary. Data can be evaluated considerably better, for example in order to compare actual efforts on the spot with services to be invoiced.

Optimizing service processes in the field

You can let the results of your analysis directly flow in Serviceware as planning parameters. During the next planning, the solution will then consider your new specifications for using all resources as ideal as possible. So using Serviceware you can realize a continuous improvement process for personnel planning.

Managing and expanding capabilities in the field service

Serviceware provides comprehensive possibilities for the management of the capabilities, authorizations and qualifications of your employees. So you obtain a basis for the selective planning of employees’ qualifications. Because using Serviceware you can see the actual upcoming jobs in relation to the qualification profile of your employees.

Advantages of Serviceware for the controlling department: