|Serviceware | Smartphone app for field service|
The Serviceware app for the Smartphone helps field service staff on tour. There you can see deployment schedules, routing or contact data of customers. The app informs you about all amendments of your planning in real-time. Via the chat and telephone function staying in contact with your team is easy.
Modern and intuitive: The app for mobile service
Thanks to the mobile solution for Serviceware you as the field service employee literally have your jobs and information in your hand. The app can be operated in a really easy and intuitive way. Of course, the app is offline-capable. So you can also access your orders if you have no access to the network at the customer. As soon as you are in the Internet again, you will immediately receive all updates from the control center.
Visit reports easy made
Using Serviceware, you can fully concentrate on your customers and the actual job. Because you can enter the documentation of your activities inclusive of additional charges in a fast and easy way via the app. In this process, it is possible to automatically set a variety of time stamps. Serviceware provides for your statements being forwarded to the control center by return. Numerous paper forms become unnecessary.
Staying in contact with the team in a comfortable way
The Serviceware app makes communication with your team and your customers really easy. The app makes a great deal of information from the control center immediately available to you. In the event of further questions you can talk to customers or colleagues on the phone directly out of the contact data. The chat functions enable arrangements within the team – even if you do not want the customer to listen.
Notification in real-time
Thanks to the Serviceware app you are always up-to-date. All deployment schedules, shift schedules and contact data are immediately updated by Serviceware in your Smartphone as soon as amendments are made. If for example an order is required to be delayed because the customer has given notice in the control center, you will not just get to know about the cancellation by return, but also directly receive an updated tour schedule.
Routing always at hand
The Serviceware app supports you in navigation, e.g. in order to rapidly get from a distant parking site in the inner-city area to the place of action. Also via this function you can stay in contact with the team: Your Serviceware app displays you colleagues that are currently nearby.
Your benefits from using the Serviceware app in the field: