|Serviceware | More productive in the field service thanks to automated personnel planning|
Productivity increased using Serviceware: More than 100.000 € additionally on the credit side of ten agents in the field service.
The factor human being decides on the success in the field service. Thanks to Serviceware, your field service staff will work more productively for your customers, because Serviceware optimizes deployment scheduling. Travel times and delays are minimized. Serviceware is a modern, well-proven software solution. You can use the solution via the cloud in a cost-effective way.
Retaining customers thanks to an ideally organized field service
Thanks to Serviceware you provide for the efficient scheduling of your mobile service staff. This is how every employee in the field service can fully concentrate on his job at the customer. Meeting your deadlines will be improved. This is how you retain your customers and distinguish positively from competition. Detailed management information provides you a solid basis for the optimization of your services.
Software-assisted to the best deployment scheduling in the field service
Serviceware distributes all orders ideally to the available employees in the field service. The underlying shift and service schedules can also be administered using Serviceware. The software also considers particular skills of the agents and numerous other factors up to customer preference. This is how they can carry out more customer orders within the same working time. This helps team leaders and dispatchers saving time for routine jobs.
Time saving thanks to integrated routing
Serviceware supplies finished route schedules for your service staff at the push of a button. This way, the field service actuates one job after the other within an optimized period of time. Time-consuming manual route planning by the individual employees or the dispatcher are no longer required. And times your employees are required to be on the route are minimized.
Smartphone connection for easy communication
Field service utilizes Serviceware via a modern app on the Smartphone that can be operated in an intuitive way. There the employees can see their latest appointments and changes of the schedule even in the field. Field service staff can directly record times and information on the spot. Serviceware transfers all data to your central systems in real-time.
Modern cloud technology
Serviceware is a cloud solution which your employees can reach in a comfortable way via any workstation with an Internet access. This is how you save effort for administration and provide for a cost-effective system operation.
Advantages of the personnel planning using Serviceware in figures: