The following examples illustrate how helpLine is used to improve services in actual projects:

Sennheiser Vertrieb und Service GmbH & Co. KG

http://www.sennheiser.de/

Crystal-clear sound, crystal-clear service
Using the helpLine Service Management Software, Sennheiser accelerates its end-customer service and makes service quality transparent

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TRUMPF Group

http://www.trumpf.com/

TRUMPF Group manages international IT service with helpLine
The stake is high for the quality of IT processes of the TRUMPF GROUP. To meet the requirements, the service organisation is based on the ITIL best practices. TRUMPF uses the ITIL-certified helpLine Start solution for its incident and problem process management.

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E.ON Netz GmbH

http://www.eon-netz.com/

Securing the communication
The network management centre of E.ON Netz GmbH manages the company’s ambitious data network. E.ON Netz uses serviceLine to organise the trouble shooting, the service level management and the compliance with assigned availability rates.

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Stadtreinigung Hamburg

http://www.stadtreinigung-hh.de/

The waste management of the city of Hamburg is in charge of good IT organisation by means of process-oriented IT service management in compliance with ITIL. The processes are managed by helpLine.

Landschaftsverband Rheinland

http://www.lvr.de/

Central know-how for local service
The central helpdesk of the Rhineland-Palatinate Landscape Association (LVR)supports the IT service of many member organisations from their base in Cologne.

Hekatron Vertriebs GmbH

http://www.hekatron.com/

IT settles the score
Using a structured range of services and consequent service invoicing via helpLine, the Hekatron IT service ensures cost transparency.

BS-Energy (Braunschweiger Versorgungs-AG & Co. KG)

http://www.bs-energy.de/

BS|ENERGY has been using helpLine for the optimal organisation of the IT service and for the specific expansion of the range of services offered since 2004. The main advantages of the solution consist in the transparent task tracing and the client management integration.

IKB Data GmbH

http://www.ikb.de/

Efficient structures and transparent services
IKB has been using helpLine for organising the user service since 1996. Thanks to helpLine, IKB Data is ready to face the new challenges associated with SLAs, cost allocation and ITIL.