helpLine is the comprehensive solution for your service management. No matter, whether you would like to introduce IT service management according to ITIL V3 or optimise service processes outside of your IT, helpLine offers a flexible software platform on the basis of newest technologies capable to be tailored individually to the requirements of your organisation. The comprehensive selection of standard processes within the helpLine process portfolio allows exceptionally fast implementation. Separating process logics from the technical basis of the software lets you trouble-freely extend your helpLine system and update to the latest version.

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New: Field Service Management in the Cloud

Manage your field service with Serviceware – easily from the cloud and without large investements in hardware and implementation. Serviceware offers you automated planning of staff, route optimization and real-time tracking of work. Your mobile service staff can use their smartphones to access up-to-date schedules and assignments on the road.

Learn more about Serviceware used by more than 15,000 field service workers.

Workforce Management with helpLine

In the current version helpLine introduces workforce management. With workforce management you can plan service projects directly in helpLine and award work orders to your service team. HelpLine supports you with workforce planning by graphically displaying availability and work load as well as a skill-based task distribution.

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helpLine Process Highlight:
Service Asset & Configuration Management

Practice-oriented display of configuration data makes helpLine the central information provider not only for IT services but beyond the IT department as well. Service Asset & Configuration Management with helpLine offers flexible views on the infrastructure with all relevant links to the various processes. Next to standard attributes such as an automatically determined definite ID, serial number or version you can easily integrate modified or newly defined attributes. Thus helpLine supports the entire life cycle of each end device─ from scheduled to defect or eliminated.

- Read here how Trumpf group controls the world-wide IT inventory with helpLine.