|10 points for helpLine: ITSM Suite helpLine is awarded ITIL V3 certification by Pink Elephant|
|Wednesday, 17 June 2009 02:00|
10 points for helpLine: Following ITIL V2, ITSM Suite helpLine is awarded ITIL V3 certification by Pink Elephant for 10 out of 14 processes
Last week the helpLine Service Management software was certified for IT service by the internationally recognised IT consultants Pink Elephant according to ITIL Best Practices V3. PinkVERIFY certification is the world's best known quality label for software solutions that support the ITIL standard. This certification means that helpLine now ranks among the Top Ten manufacturers across the globe who satisfy its stringent function and integration requirements for at least 10 ITIL V3 processes.
In 2006 helpLine was the first solution from a German manufacturer to be certified according to the ITIL V2 standards. Dirk Martin, managing partner of the helpLine Group, is now delighted that the innovative strength of his firm has been confirmed once again: "There aren't yet many suppliers who have managed to satisfy the demanding criteria of V3 certification on a broad base. The certification of helpLine in 10 processes shows that we have fulfilled the highest possible standards when developing our helpLine Service Management software, consistently orienting ourselves towards customer benefit and the alignment of business and IT."
The ITIL standard has become the de-facto standard for IT Service Management (ITSM) in recent years. This standard is a combination of Best Practice procedures and guidelines for the implementation of service processes. Companies using the ITIL standard are thus able to reduce their IT costs and improve the quality of their services. ITIL V2 is geared to operations and the visualisation of processes with the aim of establishing a focus on service in IT management. ITIL V3 is based on the principles of its predecessor, although this involves more than just the mere organisation of business processes. ITIL V3 highlights the strategic significance of IT Service Management and encourages ITSM to be geared to the business requirements of each firm. The aim here is above all to tie in IT service more closely with business processes. It is hoped that application of the ITIL V3 standards will allow companies to rely on IT quality and optimum support for their business processes to an even greater extent than before.
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