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Last week the helpLine Service Management software was certified for IT service by the internationally recognised IT consultants Pink Elephant according to ITIL Best Practices V3. PinkVERIFY certification is the world's best known quality label for software solutions that support the ITIL standard. This certification means that helpLine now ranks among the Top Ten manufacturers across the globe who satisfy its stringent function and integration requirements for at least 10 ITIL V3 processes.

In 2006 helpLine was the first solution from a German manufacturer to be certified according to the ITIL V2 standards. Dirk Martin, managing partner of the helpLine Group, is now delighted that the innovative strength of his firm has been confirmed once again: "There aren't yet many suppliers who have managed to satisfy the demanding criteria of V3 certification on a broad base. The certification of helpLine in 10 processes shows that we have fulfilled the highest possible standards when developing our helpLine Service Management software, consistently orienting ourselves towards customer benefit and the alignment of business and IT."

The ITIL standard has become the de-facto standard for IT Service Management (ITSM) in recent years. This standard is a combination of Best Practice procedures and guidelines for the implementation of service processes. Companies using the ITIL standard are thus able to reduce their IT costs and improve the quality of their services. ITIL V2 is geared to operations and the visualisation of processes with the aim of establishing a focus on service in IT management. ITIL V3 is based on the principles of its predecessor, although this involves more than just the mere organisation of business processes. ITIL V3 highlights the strategic significance of IT Service Management and encourages ITSM to be geared to the business requirements of each firm. The aim here is above all to tie in IT service more closely with business processes. It is hoped that application of the ITIL V3 standards will allow companies to rely on IT quality and optimum support for their business processes to an even greater extent than before.

About Pink Elephant
With a workforce of over 250 staff worldwide, Pink Elephant EMEA is part of the Pink Elephant Group and offers consultancy services and training programmes in the field of IT Service Management. Thanks to over 25 years of experience Pink Elephant has itself participated in further development of the ITIL publications. As the world's only independent certification programme, the firm's PinkVERIFY label is used to identify software solutions that support the ITIL core processes of Version 3 on a long-term basis. The PinkVERIFY certification programme aims to offer businesses a qualified aid with the evaluation and selection of the right software solution.

About helpLine
The helpLine Group is one of Germany's fastest growing technology companies. With over 400 clients based in the German-speaking world, it holds a leading position as producers of Service Management software. With more than 20 years of experience in the market, helpLine became the first Service Management software developed in Germany to be certified according to PinkVERIFY ITIL V2 in 2006. In June 2009 it is now one of the world's first ITSM suppliers to be awarded PinkVERIFY ITIL V3 certification in more than 10 processes. The aim of helpLine's software solutions is to automate standardised processes both in the field of IT and non-IT Service Management, so ensuring efficient support for business processes. Maximum process cover and flexibility is thus guaranteed here. helpLine therefore plays a decisive role in significantly reducing IT costs through end-to-end process automation and bringing about a marked improvement in service quality. This makes added value in terms of IT more obvious and ensures greater attention is paid to this issue.