|Convincing ITIL solution at TRUMPF|
TRUMPF Gruppe manages international IT service with helpLine
The stake is high for the IT process quality of the TRUMPF GROUP. To meet the requirements, the service organisation is based on the ITIL best practices. TRUMPF uses the ITIL-certified helpLine Start solution for its incident and problem process management.
The main benefits of helpLine for TRUMPF
Company profile: Trumpf
„We are a technology solutions company focusing on product engineering and medical technology. We not only offer innovative high-quality products to our clients. We also offer solutions to solve their tasks, from sheet metal forming, laser technology for production processes, electronic applications to hospital equipment. Our know-how in these fields represents the competitive edge for our clients. For this purpose, we continue to develop further: in our know-how, procedures, and products as well as in our own processes and the worldwide market activities. Innovation is the basis of our success. Constant change is guiding us.”
"With helpLine, we now offer the international companies of the TRUMPF group a professional incident and problem management solution based on ITIL with convincing flexibility. The transparent documentation of the services represents a major benefit for the central IT management of the group. This provides us with compelling values for the across-the-board measurement of the IT service quality. These key figures effectively support us in the strategic further development of the IT services."
Mathias Staiger, IT infrastructure department head, TRUMPF GmbH + Co. KG
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