ja_mageia

Organising Helpdesk and IT-Service according to ITIL

The helpLine Standard Server for ITSM features certified processes for Helpdesk and support on the basis of the current ITIL good practices (V3). Thanks to standardised workflows and implementation procedures you can productively use your ITSM system within one week.

Your Advantages with the helpLine Standard Server:

• Central Processes in one Solution
  The helpLine Standard Server supports incident management, request fulfilment, event management, knowledge management, Asset & Configuration Management.
• Quick Start
  Your service management system with helpLine will be productive within a few days.
• Proven Standard Solution
  You profit from 15 years of experience in IT service management.
• Certified Process Control
  helpLine is certified for supporting the good practices according to ITIL V3.
• Open System Architecture
  helpLine is open for your individual adjustments and future expansions of the solution.

Use the helpLine Standard Server for controlling your IT service with an efficient solution!