Current News

PMCS.helpLine Software Group ties up with Dekkers Intermediair

Monday, 24 September 2012 00:00
Leading provider of multiple IT Service Desk solutions in the Benelux market expands its business to Non-IT customer service management
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End-to-End Service Processes: PMCS.helpLine Software Group Acquires MCH+

Monday, 30 January 2012 10:31
Cloud solution designed for organizing field service teams extends helpline offering to automated workforce management and empowering the mobile service staff. Company founder retains stake and remains managing partner.
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Platform Independent Showcase for IT-Services

Tuesday, 02 August 2011 12:04
helpLine 5.1.1 expands service portfolio management and integrates workforce management into the service management solutions’ CMDB
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Forrester confirms the significance of workforce management in ITSM

Monday, 21 February 2011 16:48
In a recent blog post Forrester Inc, Analyst Evelyn Hubbert recommends service desk teams to automate their workforce management.
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Managing Service`s Most Valuable Resource

Wednesday, 02 February 2011 16:52
New helpline release 5.1 introduces Workforce Management, expands process integration and usability
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helpLine now certified in 13 ITIL V3 processes

Monday, 20 September 2010 14:40
IT service management suite adds Financial Management, Availability Management and Release and Deployment Management to its Pink Elephant ITIL V3 verifications
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Leading Independent Research Firm names helpLine an Emerging Leader in the IT Service Management Support Tool software segment

Monday, 29 March 2010 12:39
Bad Camberg, March 24th, 2010 – The leading research firm Forrester Research, Inc. has named helpLine software group and its helpLine IT Service Management software suite an Emerging Leader for IT service management support tools in its very recent report “Market Overview: IT Service Management Support Tools,” Forrester Research, Inc., March, 2010. As the only software vendor, helpLine fulfilled all 19 criteria evaluated in the same core solution.
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