Current News

PMCS.helpLine Software Group ties up with Dekkers Intermediair

Leading provider of multiple IT Service Desk solutions in the Benelux market expands its business to Non-IT customer service management
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End-to-End Service Processes: PMCS.helpLine Software Group Acquires MCH+

Cloud solution designed for organizing field service teams extends helpline offering to automated workforce management and empowering the mobile service staff. Company founder retains stake and remains managing partner.
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Platform Independent Showcase for IT-Services

helpLine 5.1.1 expands service portfolio management and integrates workforce management into the service management solutions’ CMDB
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Forrester confirms the significance of workforce management in ITSM

In a recent blog post Forrester Inc, Analyst Evelyn Hubbert recommends service desk teams to automate their workforce management.
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Managing Service`s Most Valuable Resource

New helpline release 5.1 introduces Workforce Management, expands process integration and usability
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